The Cisco Personal Communication Assistant (PCA) is a web-based platform for accessing and managing your NYU issued VOIP (office phone) number.


To modify your PIN:

  • Log in to the Cisco Unity PCA interface here: http://unity.nyu.edu/ciscopca
  • Select Passwords>Change PIN.
  • Enter a new password in the "New PIN" field. When setting a new password, it:
    • Must be at least six digits in length
    • Cannot start with "0"
    • Cannot include your five-digit NYU extension
    • Cannot be ascending or descending (e.g., 012345 or 987654)
    • Cannot spell out your name
    • Cannot contain groups of repeated digits (e.g., 408408)
    • Cannot repeat a digit more than two times consecutively (e.g., 288831)
    • Cannot use only two different digits (e.g., 121221)
    • Cannot repeat any of the last four passwords you have used
  • Confirm your password by typing it again.
  • Click Save.


For additional information, see this page: https://nyu.service-now.com/sp?id=kb_article&sysparm_article=041214217360719&sys_kb_id=daf7e43774c5c10075e62ca050042e3d&spa=1