Note: The CISCO AnyConnect Software is being deprecated. The replacement software is Cisco Secure Client. 


NYU offers the CISCO VPN client software in order to be able to securely remotely connect into the NYU network from off campus or WiFi systems. Connecting to the NYU VPN software is required in order to use many of the internal NYU services such as file servers, libraries, office remote desktop, etc.


Installing the VPN client

Step 1) 
    Download and install the appropriate VPN client software for your computer from the NYU Portal


NYU VPN For Windows

https://nyu.service-now.com/servicelink/kb_search.do?id=KB0011177


NYU VPN for macOS

https://nyu.service-now.com/servicelink/kb_search.do?id=KB0011175


Step 2)
    Open the Cisco AnyConnect VPN client software 

Step 3)

    Enter the desired VPN Address 

    Primary VPN Address = vpn.nyu.edu

     


Connecting to the NYU VPN Service

Enter your credentials

a) Enter your NetID and Password in the first two fields.

b) The "Second Password" field is used to enter the "multi-factor" pin code or to enter your choice for the  "multi-factor" authentication method you would like to use.  


  • typing the word push in the second password field will send a "push" notification to the Duo App on your mobile device 
  • typing the word phone1 will call the first phone you have on file, typing the word "phone2", will call the second phone you have on file, and so on and so forth
  • typing sms will text you the temporary pin codes, which can then be entered into the "second password" field

NOTE: You can also select the specific Group you wish to send your online traffic to: All Traffic or NYU-NET Traffic Only to mediate speed/bandwidth issues you may encounter using one over the other.

If you need further assistance, feel free to reach us via email at psychit@nyu.edu or cnsit@nyu.edu. 



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Problems Uninstalling / Re-Installing AnyConnect

Is the install option greyed out when trying to install Cisco AnyConnect VPN?


Step 1: Check to see if you can uninstall via the Cisco AnyConnect Software

  1. From the Finder go to the Applications folder.
  2. Look for the "Cisco" folder and open the folder
  3. Then double click on "Uninstall Anyconnect" to start the uninstall process
  4. Follow instructions to uninstall the VPN program
  5. Reboot

Step 2: Try to manually invoke the removal script:


On New Versions of VPN:

sudo  /opt/cisco/anyconnect/bin/vpn_uninstall.sh


On Older Versions of VPN:

 

sudo /opt/cisco/vpn/bin/vpn_uninstall.sh


# You will be prompted to enter your password and to reboot. 


Step 3: If the issues persists, try the following terminal command:

sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn